Hosted IP Telephony Surpasses Single-Line Revenue Among Business Users

Hosted IP Centrex finally has surpassed broadband IP Telephony (single lines) as the leading revenue-generating, carrier-based business VoIP solution. That's a significant shift, and long in coming, as up to this point carriers actually have made more money selling single voice lines to business users than they have hosted PBX or hosted Centrex.


IP telephony use by business customers also will double the 2009 numbers in just three years, says In-Stat, reaching 79 percent penetration by 2013.

Today about 33 percent of companies use IP telephony. And despite all the talk of new and enhanced features, cost savings will remain the adoption driver.

"VoIP adopters have a good understanding of the cost savings associated with VoIP, and have oriented their limited budgets to optimizing efficiency and savings by replacing legacy TDM voice solutions,” says David Lemelin, In-Stat analyst.

Broadband IP Telephony revenue will also double by 2013, In-Stat said, fueled by single user applications as well as mobile usage.

About 33 percent of businesses that have already deployed VoIP solutions report that recent economic conditions have caused them to slow additional deployment plans, compared to 30 percent reporting no change in plans.

Broadband IP Telephony revenues continue to grow and will more than double by 2013, compared to 2008. This growth will be fueled by single-user applications among increasingly distributed and mobile workforces.

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